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SERVICE

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Service theory

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JUCAI Company upholds the business philosophy of specialty, innovation, brand and service, strives to build a full-day and all-weather brand, provides customers with perfect training, after-sales and technical support, serve customers and repays the society. JUCAI has a comprehensive and systematic R&D and sales service system. From product research and development, production, sales to after-sales service, every department adheres to the concept of full-day and all-weather service, 24 hours per day to provide customers with all-round services. With 365 days of technological innovation to pursue the world's technological frontier, JUCAI constantly meet customer needs.

PRE-SALE SERVICE

>Customer consultation

To ensure the first response to customer needs, JUCAI company specially allocates a sales service department to provide customers with the fastest and most professional consultation greenway through diversified communication channels such as telephone, QQ online and SKYPE etc.

>Customized service

As the technology develops rapidly, JUCAI Company innovatively integrates technology, products and services as a whole with its forward-looking concept and contemporary technology. We can provide customers with the best solution of performance-price ratio according to their actual needs.

SALES SERVICE

>Installation and Adjustment

JUCAI's professional technical engineers will provide professional and fast on-site installation and commissioning services to ensure that the equipment purchased by customers can be installed in place and run smoothly. Customers who have no door-to-door installation requirement can call our 24-hour service hotline to ensure the smooth use of the equipment whenever they have any questions about installation and use.

>Training

According to the specific needs of customers, JUCAI Company provides all-round training guidance for equipment use, including introduction of equipment performance characteristics, matters needing attention in equipment operation, daily use and maintenance of equipment and other all-round guidance training.

AFTER-SALES SERVICE

>Maintenance and Replacement

If the product fails during the warranty period, JUCAI will provide customers with the service of repairing or replacing the product according to the situation. Either way, JUCAI will provide you with the best and most professional service.

>Client Review

Through regular and irregular client review, the sales service team of JUCAI Company maintains long-term follow-up service with customers and summarizes feedback monthly to solve customers' problems at the first time according to the operation status of products, customers' suggestions and their attitude to our service and cooperation.